Clarity. Respect. Responsibility.
Our policies explain how Soukhya Mitra handles service enquiries, personal information, professional boundaries, bookings and customer responsibilities. Clear expectations help create a respectful and comfortable experience for everyone.
Privacy & Personal Information
When you contact Soukhya Mitra, you may voluntarily provide your name, contact details, general location, preferred service, timing and information about the assistance you need. We use this information to review your request, respond to you, discuss arrangements and deliver an agreed service.
The website's WhatsApp enquiry feature prepares a message for your review. Your request is sent only when you choose to send it through WhatsApp; WhatsApp's own privacy practices also apply. Communications may remain in WhatsApp chats or other records used to manage enquiries. We do not promise automatic deletion or absolute confidentiality, and information may need to be disclosed when legally required.
Please avoid sharing identity documents, banking details, sensitive medical information or your full home address in an initial enquiry. You may contact us to ask about, correct or request deletion of information you have shared, subject to legitimate record-keeping and legal requirements.
Service Eligibility
Soukhya Mitra's customer-facing assistance services are intended for women aged 18 years and above. Requests are considered individually based on the type of assistance, location, availability, practical suitability and professional boundaries.
Submitting an enquiry does not guarantee acceptance. We may ask reasonable clarifying questions or decline requests that cannot be provided safely, appropriately or within the agreed service scope.
Consent & Professional Boundaries
All interactions must be respectful, voluntary and professional. Service activities, any appropriate physical contact and personal boundaries must be discussed and agreed before proceeding. Consent may be withdrawn at any time, and either person may ask to pause or end an interaction.
Companionship and wellness assistance are strictly non-sexual. No dating, romantic, intimate or sexual services are offered. Massage or relaxation assistance, where suitable and available, is limited to an expressly agreed non-medical scope, with appropriate privacy, hygiene and draping arrangements.
Bookings & Availability
Submitting a website enquiry or sending a WhatsApp message does not create a confirmed booking. Each request is reviewed personally, and proposed services depend on availability, location, suitability and a mutually agreed scope.
A booking is confirmed only after the service, date, timing, location, approximate duration, charges and any relevant conditions have been clearly discussed and accepted. Changes to an agreed arrangement must be communicated and reconfirmed.
Payments, Cancellations & Refunds
Service charges and any applicable travel, material or other costs will be discussed before booking confirmation. Payment method, timing and any advance amount, if applicable, will also be communicated before you agree to proceed.
Cancellation, rescheduling and refund arrangements depend on the specific service and any costs or commitments already agreed. Any applicable terms will be communicated before confirmation. No standard cancellation penalty or guaranteed refund deadline is represented on this page. If a booking must be changed or cancelled, please contact us as early as practical so the circumstances can be reviewed fairly.
Safety & Respectful Conduct
Both the customer and the service provider are expected to maintain respectful communication and a safe environment. Harassment, coercion, threats, illegal requests or conduct that violates agreed boundaries will not be accepted.
For initial companionship arrangements, a suitable public location may be recommended. Doorstep or private-location services require additional discussion about the environment, service suitability and practical safety arrangements. A request may be declined, postponed or ended where conditions are unsafe or materially different from what was agreed.
Soukhya Mitra is not an emergency response service. In an immediate emergency, contact the appropriate local emergency services.
Service Scope & Limitations
Assistance is limited to the tasks and arrangements expressly agreed in advance. Additional activities are not automatically included and may require separate discussion. Availability of any listed service is not guaranteed.
Wellness and massage assistance are not medical diagnosis, treatment, physiotherapy or nursing care. Companionship does not include intimate or sexual activity. Business assistance does not constitute legal, financial or other regulated professional advice. We do not undertake unlawful, hazardous or otherwise inappropriate requests.
Questions, Concerns & Policy Updates
For questions about these policies, service arrangements, personal information or a concern relating to an interaction, contact Soukhya Mitra through our official WhatsApp number: +91 86887 41923. Please describe the issue without including unnecessary sensitive information.
These policies may be updated to reflect changes in our services, practices or applicable requirements. The current version will be published on this page. Material changes affecting an already confirmed booking should be discussed with the customer rather than applied unexpectedly.
Last updated: 11 November 2026